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Services in numbers

Base statistics about the services across channels and institutions. The number of rendered services shows how many times the service was provided. The annual satisfaction shows the percentage of satisfied customers. The annual administrative cost shows the cost for the institution for rendering the service. Customer's administrative burden shows how much time in total did it took for the customer to consume a certain service in a particular channel.

Government administration

19

All services across channels

Name Number of times the service has been rendered Annual satisfaction (%) Annual administrative cost Time spent by the customer The whole time spent
E-selfservice 43 481
74.33%
0.00€ - -
State portal Eesti.ee 200 006 - 0.00€ - -
Website/ homepage 322
-37.50%
213 620.00€ - -
E-mail - - 0.00€ - -
Telephone - - 0.00€ - -
Mail - - 0.00€ - -
Counter service at the bureau 61 000
68.00%
0.00€ - -
At the customer -
-25.00%
0.00€ - -
The total statistics of services under the governance area
304 809
38.08%
213 620.00€
0.00h
0.00h

Ministry of the Interior (administrative area)

4
Estonian Police and Border Guard Board
2
5 497
-
- - -
Possibility of booking time in the servicepoint
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
-
-
-
-
-
E-selfservice -
-
- - -
Checking the validity of an identity document
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
5 497
-
-
-
-
E-selfservice 5 497
-
- - -
Ministry of the Interior
1
-
-
- - -
Checking entrance ban validity date imposed to a person by Estonia
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
-
-
-
-
-
Website/ homepage -
-
- - -
Estonian Rescue Board
1
552
67.00%
- - -
Fire safety self inspection report submission
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
552
67.00%
-
-
-
E-selfservice 552
67.00%
- - -

Ministry of Culture (administrative area)

1
Estonian National Commission for UNESCO
1
-
-
- - -
Responding to information requests
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
-
-
-
-
-
E-mail -
-
- - -
Telephone -
-
- - -
Mail -
-
- - -

Ministry of Education and Research (administrative area)

2
Archimedes Foundation
2
-
-
- - -
Evaluation of foreign education qualifications in Estonia
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
-
-
-
-
-
Website/ homepage -
-
- - -
E-mail -
-
- - -
At the customer -
-
- - -
www.studyinestonia.ee - Higher education possibilities in Estonia
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
-
-
-
-
-
Website/ homepage -
-
- - -

Ministry of the Environment (administrative area)

1
Environmental Board
1
-
-
- - -
Forest notification
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
-
-
-
-
-
State portal Eesti.ee -
-
- - -
E-mail -
-
- - -
E-selfservice -
-
- - -
Counter service at the bureau -
-
- - -

Ministry of Justice (administrative area)

1
Ministry of Justice
1
-
-
- - -
Submission of applications and documents in the Company Registration Portal
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
-
-
-
-
-
Website/ homepage -
-
- - -

Ministry of Finance (administrative area)

2
Ministry of Finance
1
32 107
72.00%
- - -
Submitting e-tenders in public procurements
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
32 107
72.00%
-
-
-
E-selfservice 32 107
72.00%
- - -
Statistics Estonia
1
-
-
165 700.00€ - -
Consumer price index
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
-
-
165 700.00€
-
-
Website/ homepage -
-
165 700.00€ - -

Ministry of Social Affairs (administrative area)

1
Social Insurance Board
1
-
-
- - -
Entrepreneur's applications to the Social Insurance Board
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
-
-
-
-
-
State portal Eesti.ee -
-
- - -

Ministry of Economic Affairs and Communications (administrative area)

7
Road Administration
1
65 000
76.00%
- - -
Issuing the document proving the right to drive
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
65 000
76.00%
-
-
-
E-selfservice 4 000
84.00%
- - -
Counter service at the bureau 61 000
68.00%
- - -
Ministry of Economic Affairs and Communications
4
322
-31.25%
47 920.00€ - -
Funding for the development of public services
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
-
-
-
-
-
Website/ homepage -
-
- - -
Describing services in the service catalogue
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
322
-37.50%
47 920.00€
-
-
Website/ homepage 322
-37.50%
47 920.00€ - -
Service search from the service catalogue
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
-
-
-
-
-
Website/ homepage -
-
- - -
Requesting trainings
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
-
-25.00%
-
-
-
Telephone -
-
- - -
E-mail -
-
- - -
Website/ homepage -
-
- - -
At the customer -
-25.00%
- - -
Information System Authority
1
200 006
-
- - -
Notification service of state portal eesti.ee
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
200 006
-
-
-
-
State portal Eesti.ee 200 006
-
- - -
Maritime Administration
1
1 325
-
- - -
An electronic solution for simplifying administrative procedures (Electronic Maritime Information System)
The number of times the service has been rendered Annual satisfaction Annual administrative cost Direct customers time The whole time customers
1 325
-
-
-
-
E-selfservice 1 325
-
- - -