OECD as an international organisation has been utilising guidelines for international undertakings for the past 40 years, aiming to ensure the responsible operating of undertakings in the target country and the compliance of activities with policies of the government of the target country.
The guidelines have been established with the OECD Declaration and Decisions on International Investments and Multinational Enterprises, which is mandatory for all OECD member states and states, which have subscribed to the declaration.
The guidelines represent a part of the OECD Declaration on International Investment and Multinational Enterprises, which aims at improving the international investment climate and encouraging multinational enterprises to contribute to social and environmental spheres.
The administrative contact point of the OECD in Estonia (NCP Estonia) introduces the organisation’s guidelines for global responsible business and observes the compliance of the guidelines with national and international law.
National Contact Points (NCP) have been created in each member state to offer assistance to international enterprises in Estonia and Estonian enterprises abroad, by feeling the need to promote socially responsible behaviour.
Each NCP has developed a domestic work procedure for handling complaints according to the OECD guidelines intended for international undertakings. The domestic work procedure determines how the failure to follow the guidelines is reported, various parties are involved and solutions to cases are found, and how the solution reached between parties is communicated.
The objective of the activities of the NCP is finding a solution to the complaint and preventing similar cases in the future. Here, it is very important to mention that a National Contact Point serves a significant role, because the solution process of specific instances is a unique extrajudicial practice in the world where excellent solutions have been reached.
In order to submit a complaint, fill the form and send it to: ncp.estonia [at] mkm.ee
NCP Estonia’s contact information:
E-mail: ncp.estonia [at] mkm.ee
- OECD Responsible Business Conduct
- OECD Guidelines for Multinational Enterprises
- OECD Guidelines for Multinational Enterprises (in pdf)
- OECD Due Diligence Guidance for Responsible Business Conduct
- OECD database of specific instances
- List of National Contact Points
- Estonian complaint handling procedure
- Complaint form